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FAQ's - Text Message Banking
Is Text Message Banking secure?
Yes, our Text Message Banking service is secure. You can activate the service only after logging into Online Banking. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.
I share a joint account. Can I set up two phones for the same primary account?
Yes, after you set up the first number you can select the
Activate another phone
link on the Mobile Banking & Alerts page then complete the simple two step process.
Where do I find my activation code?
During setup we will send you a text message with your activation code. If you have already submitted your mobile number during setup, check your mobile device now. You should receive a text message with your activation code within a few minutes.
Will I be charged for Text Message Banking?
We won't charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you aren't sure what fees apply when you send and receive text messages.
What should I do if I lose my phone?
You can go to the Mobile Banking & Alerts page within internet banking and select the
link that's next to your mobile phone number. That will terminate the service for the mobile device. You can always return later and Activate a new phone.
Why do I need to verify my phone?
Verifying your phone is a one-time step and is one way we ensure the security of mobile text messaging.
I still have not received my code, what do I do?
It might take several minutes to receive your code. If you feel you have waited long enough you can click the
link. Please check your mobile device shortly for a new text message. If you are still experiencing problems be sure you entered in the correct mobile number during setup.
How do I deactivate the Text Message Banking service?
You can text back STOP to 454545 on your activated cell phone, or you can return to the mobile banking page and click the
link next to your mobile device number. Your phone will no longer receive any text messages from Text Message Banking. You can add a new phone at any time if you change your mind later.
I have a new mobile phone number. Can I change my number online?
Yes - you first need to deactivate your cell phone from within the Mobile Banking & Alerts page or by texting STOP to 454545. Then click
on the Mobile Banking & Alerts page and set up the new cell phone number.
What is the number I should send keywords to?
The short code is 454545. This short code will only work if you have activated the Text Message Banking Service.
How long does it take to get a text message?
You'll receive a text message response within a minute. Exact timing will depend on your mobile service carrier.
How do I setup text message banking?
1. Log into Online Banking from your browser
2. Select Additional Services, Mobile Banking
3. Under text message banking select Sign up
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