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FAQ's - Visa Credit/Debit Cards
How do I see transactions for my credit card?
Log in to Online Banking and select the
tab at the top.
How do I get a replacement debit or credit card?
Give us a call at 800-676-2541 and we will take care of that for you.
How do I activate by ATM/debit card?
You have 3 options;
Call us at 800-676-2541
Call 800-411-6390 (our debit card processor)
and follow the on-screen instructions
What are your current credit card rates?
Go to our
page to view the latest rates.
Can I personalize all my IAA Credit Union Visa cards?
Only IAA Credit Union Debit Cards associated with a Checking account can be personalized at this time. Cards that can be personalize will have a card number that starts with the numbers 407.
I don't have an IAA Credit Union Visa® card (or even an account for that matter). How do I open an account and get a Create a Card?
The first step is to open an account online at
. After submitting your online application you can submit your photo either online or through the app on your mobile device. Just let one of our new accounts representatives know that you already submitted your picture when they ask you about a debit card.
How much does it cost for a personalized design card?
It costs $5 to design your own Visa Card. The cost will be deducted from your IAACU checking account.
Will my new card have the same account number, expiration date and PIN?
If you are personalizing an existing IAACU Debit Card your card number will remain the same, however, the expiration date will change.
How long will it take to receive my new card?
Once the new card design and/or services are approved, the typical delivery time is 7-10 days.
What happens if my card design is rejected?
You will be contacted by the credit union explaining that it is necessary for you to submit another card design and the reason why.
How often can I change my personalized card design?
You can change your card image as often as you like. Just remember that production charges apply.
Can the joint owner of my account have a different card design?
Yes. The joint owner or authorized user of an account may have a different design for the same card type. Please note the production charge for each card.
My card looks and feels different, will merchants accept it?
Yes, your new un-embossed Visa card may look and feel different, but it is a valid card that can be accepted at any Visa merchant location which has an electronic terminal.
How secure is the design website?
Our site is secured with 2,048-bit encryption and meets GlobalSign (the security certificate authority) Extended Verification process.
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808 IAA DRIVE PO BOX 2901
BLOOMINGTON, IL 61702-2901
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