Download our IAACU Cards App now! 

You need to have the card number for one of the cards you want to manage using this app, information about the primary cardholder, and contact information that will be used to set up your profile.

Please return to the login page and tap Contact to get the phone number you can call for additional assistance.

Your username should be between six and sixteen characters with no special characters (ex., #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.

 

Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.

This message may sometimes indicate there is a widespread issue with the app. You can try to uninstall and reinstall the app. You can also tap Contact to reach a phone number that you can call for assistance or report the issue.

If you forget your username, tap Forgot Username and enter the email address associated with your profile. You then will be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.

If you forget your password, tap "Forgot Password" and enter your username and one of the card numbers that has been associated with your account. You then will be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after one hour.

 

You can see transactions and payments related to the credit or debit card(s) you have added to your user profile. If you would like to add more card accounts to your user profile, you can swipe to pull up Add Card all the way to the right of the Account Summary.

 

Yes. If you have the card number and information about the primary cardholder, you can add the card at the time of enrollment or after enrollment by swiping to the far right in the Account Summary and then tap Add Card.

Due to limits on the availability of particular information on checking or savings accounts, your account balance is not visible for your debit card(s) inside this app.

You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.

You can view credit card payments that are pending. Once payment is scheduled, changes cannot be made to it, however, the payment can be canceled.

Your card's nickname will appear on the Account Summary, Transactions, and other screens. Its purpose is to help you distinguish between different cards that have been added to your user profile.

On the Account Summary, tap the hamburger menu in the upper left corner, and then tap the Edit Profile icon to the right of your username. From this screen, you can manage your profile picture, edit your profile information, update your password, and change your security questions.

You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app.

Alerts, when enabled, will be sent as SMS text messages to the phone number that is on your profile. If you enable alerts, please make sure a valid phone number that can receive text messages has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.

If you need assistance and you are on the login page, call 800-676-2541. An IAACU Plastic's representative will help you.