Customer Service
Our Service Center can help with most any question or transaction at IAACU. Call us at 800.676.2541, or email at: servicecenter@iaacu.org. Hours for the Service Center are Monday-Friday 8:00 am-4:30 pm CST. Saturday 8:30 am-12:00 pm CST.
Member Service Standards
The IAA Credit Union is committed to focusing on the needs of our members. This is why we have published the following standards, which communicate the kind of treatment our members should expect.
Read our Member Service Standards here.
After Hours Assistance: Debit Cards
To report a lost or stolen ATM Check Debit Card 24/7 call 800.682.6075. Report a lost or stolen card online by clicking HERE or go to www.reportmycards.com.
To activate a new ATM Check Debit Card call 800.411.6390. You can also activate your new card online by clicking HERE or go to www.activatemycards.com.
Add extra online shopping security by registering your debit card at Verifed by Visa.
You can select a PIN by phone at 877.746.6746 (1.877PHONPIN). PLEASE NOTE: This option may take up to 48 hours to process.
Note: Debit cards can no longer be activated by using an ATM.
After Hours Assistance: Credit Cards
To report a lost or stolen Visa credit card call 800.325.3678. Please contact our Service Center on the following business day to confirm your information.
Services Directory
Use this directory to quickly navigate to downloadable applications, or view our site map & deposit insurance information. Use our search tool or contact the Service Center for help locating additional information or questions.